“Snapchat stands out as a highly popular social media app, widely used for chatting and sharing photos among other features. Its unique characteristic lies in the ephemeral nature of content, which is only accessible for a brief period.
Messages, photos, and videos sent or received on Snapchat disappear shortly after viewing or opening a few times, fostering spontaneity and enabling users to share moments before they vanish permanently. In the Snapchat terminology, these messages and photos are called ‘snaps’ and are visible in your feed once downloaded.
However, snaps may not always load automatically on Snapchat. Instead, you might encounter the message “Tap to load” beneath the snap, which can be disappointing, as the ideal scenario would involve a simple tap to view the snap. In some instances, even after tapping, the snap may not load, resulting in a black screen and the inability to view Snapchat stories.
If you encounter this issue, here’s a guide on how to fix Snapchat when it won’t load snaps or stories.”
Fix Snapchat Won’t Load Snaps or Stories 2023
“The primary cause of this error is often poor internet connectivity. In situations where the internet is slow, Snapchat may not load snaps automatically. Instead, it prompts you to tap on each picture individually for manual downloading.
Other potential factors contributing to this issue include corrupted cache files, restrictions in data saver and battery saver settings, etc. Here are some quick fixes.”
Clear the Snapchat Cache
“As you use Snapchat over extended periods, the app accumulates a significant amount of data and media files. If there is an issue with these downloads or if files become corrupted, the app may start malfunctioning and display error messages.
To resolve this situation, you can eliminate the error message by clearing Snapchat’s cache. Follow these steps:
- Navigate to Settings.
- Select Apps.
- Locate Snapchat.
- Choose the Storage option.
- Select “Clear Cache.”
Hopefully, clearing the cached files will resolve the Snapchat error.”
Clean Up the App Conversation
“If you’re unable to load snapshots or stories, consider deleting the conversation with a specific user on Snapchat.
Go to the Account Operations section in Snapchat’s settings. Choose the “Clear Conversation” option, and then select the person with whom you want to remove the conversation.
Keep in mind that this action will delete all snaps sent and received during the conversation.”
Make Sure your Wi-Fi Connection is Working
“If you’re unable to load snapshots or stories, consider deleting the conversation with a specific user on Snapchat.
Go to the Account Operations section in Snapchat’s settings. Choose the “Clear Conversation” option, and then select the person with whom you want to remove the conversation.
Keep in mind that this action will delete all snaps sent and received during the conversation.”
Change DNS
“Consider changing your phone’s DNS settings as a potential solution. Users have reported success in resolving Snapchat’s failure to load stories by implementing this fix. Follow these steps:
- Start by accessing Settings and navigate to Wi-Fi settings.
- Long-press on “Modify Network” to open network options. The steps may vary depending on your device.
- Set the IP Settings to “Static.” If the menu option is not visible, click on “Show Advanced Settings.”
- Replace DNS1 and DNS2 with the values 8.8.8.8 and 8.8.4.4, respectively. Google DNS is utilized for this purpose.”
Removing and Re-adding Snapchat Friends
“To address this issue, another option is to remove your Snapchat friends and then re-add them. In some cases, this solution may prove effective, allowing you to use Snapchat without encountering any problems.
Keep in mind that implementing this method will result in the removal or deletion of all previously sent and received snaps. If you’re comfortable with this, follow the steps below:
- Launch the Snapchat application and click on your profile.
- Navigate to the My Friends section and select the profile you want to address.
- Touch the three-dot line and choose Remove Friend.
- Subsequently, re-add your friends after completing the above steps.”
Update Snapchat App
“Updating the app could potentially resolve the problem of Snapchat not loading stories. This type of error message may occur if the app is not updated to the latest version.
Follow these steps:
- Ensure your app is up-to-date. Go to the Google Play Store.
- Click on “My Apps” and look for Snapchat in the list of apps.
- Check if there’s an update option available for Snapchat.
- If an update is available, click on it.
- Once updated, your app should function correctly.”
Check the Permissions of the App
“There is a chance that Snapchat might lack the necessary permissions to operate, even if the connection is strong and functional for other apps.
Permissions like storage, location, and others may not be enabled. To address this, check whether these permissions are allowed for the app. Verifying and adjusting permissions is a straightforward process. Follow the steps below:
- Go to Snapchat’s settings.
- Click on Permissions.
- Enable the missing permission.
- That’s it.”
Restart Your Device
“Typically, this type of error message can be resolved by restarting the device. Whenever Snapchat snaps fail to load, the first step should be to restart your phone, as this can address various errors.
Restarting your device might resolve the problem. Alternatively, you can perform a reboot on your smartphone to address the issue of Snapchat not loading snaps and stories.
These methods should help resolve Snapchat snaps or stories that won’t load. If you have additional working methods, feel free to share them in the comments.”